Frequently asked questions
Clear answers about our concierge, fees and process.
We are a private team that plans and supports travel across Europe — from your ETIAS or Schengen visa to hotels, transfers, restaurants and 24/7 in-trip assistance.
No. We are an independent private consulting service operating as SALAMOL ECOM SERVICES FZCO. We are not affiliated with any government.
ETIAS is the European Travel Information and Authorization System — a pre-travel authorization required for many visa-exempt nationals visiting the Schengen area for short stays.
The consulting fee covers ETIAS/Schengen application guidance, a tailored European itinerary, hotel and restaurant recommendations, and 24/7 concierge support during your trip. Third-party costs (hotels, flights, government fees) are billed separately at cost.
No legitimate service can guarantee approval — only the destination government issues the final decision. We make sure your application is complete, accurate and consistent.
All 27 EU member states plus the wider Schengen area, the UK, Switzerland, Norway and Iceland.
After a short intake call, we design an itinerary around your travel style — cities, pace, food and mobility preferences — and revise it until it's perfect.
Yes. We regularly plan trips within 72 hours, subject to hotel and restaurant availability.
Absolutely. We routinely plan multi-generational and small group trips across Europe.
Yes. We use TLS/SSL for all transmissions and encrypt personal data at rest. Access is limited to your named concierge.
Yes, subject to our refund policy. Before we begin work on your case, the consulting fee is fully refundable.
Your concierge will explain the reason, help you correct the file and advise on next steps, including applying for a full Schengen visa.
Yes. Once your trip is booked you have a dedicated concierge available around the clock on WhatsApp, email and phone.
Yes. We follow GDPR principles for all EU travelers and provide data-access and deletion tools on request.
Use our contact form or email — our concierge team replies within a few hours, 24/7.